Shipping and Returns

SHIPPING WITHIN THE UK

All orders are sent via Royal Mail or similar courier service. The majority of orders are dispatched within 2 working days (Monday – Friday) when orders are received before 1pm.

Orders generally arrive within 2 days of dispatch but because of the current COVID situation some areas of the UK are experiencing postal delays. If your order is urgent we advise using the guaranteed next day delivery service.

Delivery Option

Price

Service

UK Standard Delivery (including Highlands & Islands of Scotland, Northern Ireland and Channel Islands)

£3.30 or FREE on all orders £50 and over

2-5 working days

UK Express Delivery 

£8.85 sent via Royal Mail Special Delivery service.

Estimated delivery 1-2 working days

Order to be received by 1pm Monday-Friday

Orders received after 1pm Friday will be dispatched on Monday for delivery on Tuesday / Wednesday.

REFUND POLICY

 UK Returns

If you are not happy with your purchase for any reason simply return them to us within 14 days of delivery. To be eligible for a refund, please make sure that your items are returned within 14 days and that all items must be unused or unworn, have tags still attached where applicable and be in their original packaging.

H.E DIGITAL DESIGNS LIMITED cannot accept responsibility for any products returned to us without proof of purchase.

Incorrect or faulty products

If you receive a damaged or incorrect item, please email us at hedigitaldesigns@googlemail.com with a photo of the defect, or the wrong item you have received, as well as your order number and we’ll be happy to help.

Exchanges

If you would like to exchange an item you will need to return the original order for a refund and place a new order.

Receiving your refund

Upon receipt of your item/items, a refund will be made to the original purchasers credit card for the cost of the goods, minus the delivery charges. We will process your refund within 5 days of receipt. Your bank may take up to 5 working days to credit your account.

Please note your delivery shipping charges are not refunded unless the item is faulty.

Unauthorised returns may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of H.E DIGITAL DESIGNS LIMITED.

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